Terms and conditions

Terms and conditions

Terms and Conditions

Please read these Terms and Conditions carefully before using our website or making a reservation with Hello BNB Holiday Homes Rental LLC. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please refrain from using our website or making a reservation.

1. Booking and Reservations:

a. All bookings and reservations made through our website are subject to availability.

b. The person making the reservation must be at least 21 years old and will be responsible for all guests during their stay.

c. A valid credit card is required to secure a reservation. By providing your credit card details, you authorize Hello BNB to charge the applicable fees as per our payment policy.

d. Any changes or modifications to a reservation must be made in accordance with our Cancellation Policy.

2. Payment Policy:

a. A deposit of 30% of the total booking amount will be charged at the time of reservation.

b. The remaining balance will be charged one day prior to the check-in date.

c. A preauthorization of 1000 AED will be placed on the provided credit card as a damages deposit. This preauthorization will be released within four days after the check-out, provided there are no damages to the property.

d. If credit card information is not provided during the reservation process, our team will contact you to obtain the necessary details.

3. Cancellation Policy:

a. Cancellations made within 14 days prior to the check-in date will result in the forfeiture of the deposit.

b. No-shows and early departures will be subject to the full booking amount.

c. Cancellation policies may vary for specific properties or promotional offers. Please refer to the individual property listing or contact our team for further details.

4. Damages and Liabilities:

a. Guests are responsible for any damages caused to the property during their stay. The preauthorized damages deposit may be used to cover any such damages.

b. Hello BNB reserves the right to charge additional fees for any damages exceeding the preauthorized deposit.

c. Hello BNB is not liable for any loss, damage, or injury incurred during your stay, including but not limited to personal belongings, accidents, or unforeseen circumstances.

5. Privacy and Data Protection:

a. Hello BNB respects your privacy and handles your personal information in accordance with our Privacy Policy. By using our website and services, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.

6. Governing Law and Jurisdiction:

a. These Terms and Conditions shall be governed by and construed in accordance with the laws of Department of Economy and Tourism in Dubai . Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts inDepartment of Economy and Tourism in Dubai.

Please note that these Terms and Conditions are subject to change without prior notice. It is your responsibility to review these Terms and Conditions periodically for any updates or modifications. If you continue to use our website or services after any changes are made, it will signify your acceptance of the revised Terms and Conditions.

If you have any questions or concerns regarding these Terms and Conditions, please contact us for further assistance.

Last updated: 12/07/2023